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Systems Specialist, Customer Services Team (VID: 5626)

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Location: Palmerston North Hospital
Service: Information Systems - Information Systems
Position Type: Administration
Appointment Type: Permanent/Fulltime
Close Date: 9/05/2021
MidCentral District Health Board actively seeks Māori into our workforce to reflect the community we serve.
  • Outcome driven?  Ready for a challenge?  
  • Are you customer focused with a passion for facilitating problem solving?
  • Do you want to be part of an awesome digital team!
  • Excellent communication skills?
About the Role
The purpose of this role is to provide excellent digital services by delivering collaborative and broad-based systems and technical support services to MidCentral District Health Board. This role will be required to maintain a domain of specialty knowledge and mentor/support others to develop their skills in this area whilst actively pursuing development into other domains of specialty.
 
About You
You will have a passion for exceeding customer expectations and getting stuff done. You will be able to act as the routine contact point, receiving and handling requests for support and responding to a broad range of service requests. You will be constantly looking for opportunities to improve the services we provide and work collaboratively across Digital Services and across MidCentral DHB. Your sense of humour, energy and drive will be infectious across the team to support the change in culture and modernise how we deliver. Your flexibility to work towards delivery of agile solutions which may extend to working after hours or additional hours to ensure deadlines are met will be evident.
You will display tact, diplomacy, cultural sensitivity and awareness.
 
About Us
MidCentral District Health Board (MDHB) is advancing through a transformational change programme to firmly establish itself as a high performing, integrated health system that meets the current and future demands of its communities, that provides improved patient experiences for service users, and that achieves improved patient and community health and wellbeing. 
 
We service a population of around 180,000 people across our district with key sites at Palmerston North Hospital and Horowhenua Health Centre.
 
At MidCentral you will work alongside a diverse team of professionals who are passionate about delivering quality health and disability services. MidCentral staff enjoy wellness and benefits schemes, investment in professional development, and career progression opportunities. A competitive remuneration package is being offered as well as the opportunity to contribute to making a positive impact in the health outcomes of people in the MidCentral district as we pursue our vision of ‘Quality Living, Healthy Lives, Well Communities’.

 
MidCentral District Health Board employs more than 2500 staff at Manawatu, Palmerston North, Tararua and Horowhenua and Otaki districts.
 
Palmerston North Hospital is a 350 bed secondary hospital, which services an urban population of 80,000 and a total population catchment of 168,000. In addition, the hospital is a teaching hospital, and is associated with both Auckland and Otago medical schools.
 
Palmerston North is a major university city and is at the hub of key routes to the central North Island ski fields, and river adventures. Wellington the capital city, is only a two hour journey by road, as are the wine growing regions of Hawke's Bay and Wairarapa.
 
For further information:
Human Resources
Private Bag 11036
Manawatu Mail Centre
Palmerston North 4442
vacancy@midcentraldhb.govt.nz

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General information about Palmerston North Hospital.