Navigate Up
Sign In

Service Desk Analyst, Customer Services Team (VID: 6478)

  • Twitter
  • Facbook
  • YouTube
  • Instagram
  • Linkedin
Location: Palmerston North Hospital
Service: Information Systems - Information Systems
Position Type: Administration
Appointment Type: Permanent/Fulltime
Close Date: 23/10/2022
​As applications are received they will be reviewed and shortlisting may take place earlier than the advertised closing date.
We are looking to fill this position as soon as possible so may withdraw the advert if the perfect candidate is found before the expiry date. Don’t delay applying if you think you’re the right fit to join the MidCentral team!
To comply with the current COVID-19 Health Order, MidCentral requires ALL its employees to be fully vaccinated (and boosted as applicable) against COVID-19. We will not accept applications that do not meet this criteria.
MidCentral actively seeks Māori into our workforce to reflect the community we serve.

  • Outcome driven? Ready for a challenge? 
  • Are you customer focused with a passion for facilitating problem solving?
  • Do you want to be part of an awesome digital team!
About the Role
The purpose of this role is to provide digital services by delivering collaborative and broad-based systems and technical support services to MidCentral. This role will be required to maintain a domain of specialty knowledge and mentor/support others to develop their skills in this area whilst actively pursuing development into other domains of specialty.
About You
You will have a passion for exceeding customer expectations and getting stuff done. You will act as the routine contact point, receiving and handling requests for support and responding to a broad range of service requests. You will be constantly looking for opportunities to improve the services we provide and work collaboratively across Digital Services and across MidCentral. Your sense of humour, energy and drive will be infectious across the team to support the change in culture and modernise how we deliver.
About Us
Te Whatu Ora Te Pae o Hauora o Ruahine o Tararua MidCentral is undergoing a transformational change programme to firmly establish itself as a high performing, integrated health system that meets the current and future demands of its communities, that provides improved patient experiences for service users, and that achieves improved patient and community health and wellbeing. 
We service a population of around 180,000 people across our district with key sites at Palmerston North Hospital and Horowhenua Health Centre.
At MidCentral you will work alongside a diverse team of professionals who are passionate about delivering quality health and disability services. MidCentral staff enjoy wellness and benefits schemes, investment in professional development, and career progression opportunities. A competitive remuneration package is being offered as well as the opportunity to contribute to making a positive impact in the health outcomes of people in the MidCentral district as we pursue our vision of ‘Quality Living, Healthy Lives, Well Communities’.

Our City and Region (Make sure you check us out)
Our vibrant and diverse City isn’t a huge  city but it packs a powerful social experience if that’s what you are looking for. Its not next to the sea or the beach, but its pretty close (25 mins) and they are wild and wonderful. It has awesome walks/bike tracks and more importantly the people are what makes it a fabulous place to be – both in the community and especially within our Service.
There is lots to do locally or with its central location it is easy to get away for the weekend to all the major attractions of Lower North Island - 2 hours drive away from the vibrant capital of Wellington (via the newly opened Transmission Gully road), the wineries of Hawkes’ Bay, the ski fields of Ruapehu and much more!

Te Whatu Ora, Health New Zealand Te Pae Hauora o Ruahine o Tararua MidCentral (MidCentral) provides healthcare services to over 180,000 people across the Manawatū, Horowhenua and Tararua regions. With a large hospital campus at Palmerston North, it also provides key health care and support services to neighbouring communities.

For further information:
Human Resources
Private Bag 11036
Manawatu Mail Centre
Palmerston North 4442

NZ national job portal - are you looking for a job in health?

Send a message to a patient at a MidCentral DHB facility.

General information about Palmerston North Hospital.