This role is responsible for receiving, registering and updating all incoming referrals for the Acute/Elective cluster while also dealing with patient queries. You will be on the phone through out the shift, working in a call centre environment and be part of a small team so being friendly, welcoming and courteous is very important.
There will be the opportunity to provide support and cross cover for similar roles in the Cluster to provide the required level of service to the team and its patients.
The hours are Monday to Friday 8am-4.30pm with a little flexibility in these hours for the right person. You may be required to assist in other services that sit under the Acute and Electives Cluster to support the wider administration team.
This is a busy customer service role so excellent verbal communication skills are paramount and a willingness to be a team player is a must.
Previous experience in a call centre environment would be an advantage, the ability to multi task will aid you in this role. As you can see there is a big emphasis on working together to provide an excellent service and you will be required to work within tight timeframes.
You will be customer focused with excellent keyboard skills, communication and administrative skills and possess the following attributes:
- Excellent word processing/data entry skills and experience with Microsoft Word and Outlook
- Ability to maintain a high standard of accuracy and presentation
- Data base ability and a working knowledge of Excel would be useful
- Able to work closely with colleagues and the ability and flexibility to manage a variety of tasks in a busy environment
- Ability to prioritise and meet deadlines/KPI’s
- Excellent organisational and time management skills
- A strong commitment toward quality improvement.
MidCentral District Health Board is committed to ensuring that children and young people are safe from abuse and harm. As part of our commitment to children and young people, and in line with the Vulnerable Children Act 2014, appointment to positions that involve regular or overnight contact with children will include worker safety checks. These checks are in addition to the requirement to have a satisfactory police clearance. Further information will be provided to shortlisted candidates. To find out more information about the Vulnerable Children Act 2014 click here.