MDHB News

Compliments and Complaints

MidCentral District Health Board is committed to providing quality health care services to the community. We welcome and need your feedback to assist us in doing this. Compliments are sincerely appreciated. Complaints give us the opportunity to continually assess and improve the services we provide.

Your feedback/suggestions about any MidCentral DHB division (MidCentral Health, Enable New Zealand, Funding), service/department and/or staff member is welcome.

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A copy of your submission will be sent to your email address.

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*Message: Message cannot exceed 4,000 characters. If you have a long message, please attach a document and add the text "as attached" to the message area.

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MDHB has an 'open door' policy and the Customer Relations Coordinator (customer@midcentraldhb.govt.nz) is available during office hours to discuss any issues with patients and staff. All complaints need to come through the Customer Relations Coordinator so that they can be logged and sent to the appropriate manager to respond to.

If you have not heard from us within five working days, please contact the Customer Relations Co-ordinator on (06) 350 8980. If you would like to see an Independent Advocate, phone 0800 555 050

Complaints Process

Complaints must be acknowledged within five working days of being received. The complainant should receive a response within 15 working days. However, sometimes this deadline cannot be met because staff are on leave or on night shift. If this is the case you will be sent a letter within 15 days explaining the reason for the delay and indicating when you can expect to receive a reply.

If you are unhappy with the outcome of the complaint, you can contact the local Health and Disability Consumer Advocacy Service.

Nationwide: 0800 555 050 or Palmerston North (06) 353 7236.

Health & Disability Commissioner

Patients can also contact the Health and Disability Commission.

The Health and Disability Commission is an independent agency set up to:

promote and protect the rights of consumers who use health and disability services;
help resolve problems between consumers and providers of health and disability services;
and improve the quality of health care and disability services.

The Code of Health and Disability Services Consumers' Rights applies to all health and disability services in New Zealand.