Tell us what matters to you – feedback, compliments or complaints.
We would really like to know what you thought about the care, you, or your family/whānau received. This helps us to get things right.
If you have a problem you want sorted straight away, please talk with the staff caring for you or ask to speak with a manager in that area.
Other ways to tell us what matters to you:
Other ways to tell us what you think:
- Freepost Tell Us What You Think forms are also available across Te Whatu Ora Health NZ - MidCentral facilities in wards and reception areas.
- Mail to: Consumer Experience, Te Whatu Ora Health NZ - MidCentral, Private Bag 11036, Palmerston North 4442.
- Phone: Consumer Experience on 06 350 8980 – Mondays to Fridays 8am to 4:30pm.
What happens if my feedback is a complaint?
When your complaint arrives, we will let you know we’ve received it within five working days. If we have to let you know by mail, it may take a bit longer depending on where you live.
If you have complained for a friend or family/whanau member we might have to ask for their permission before we can respond.
We will respond within 20 working days. If we think it will take longer, we will let you know.
If you need more help or are not happy with the way we dealt with your complaint you can contact:
The Health & Disability Commissioner (HDC)
Phone: 0800 11 22 33
Email: hdc@hdc.org.nz
Mail: PO Box 1791 Auckland
Or
The Nationwide Health & Disability Advocacy Service
Phone: (06) 353 7237 or (06) 353 7236
Toll free: 0800 555 050
Mail: PO Box 1004, Palmerston North, 4440
If you would like to contact any other area of the organisationOur "
Contacts Us" page has more organisation-wide contacts that may help with your enquiry.