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Palmerston North Hospital ED reception to get $2m makeover

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Palmerston North Hospital’s Emergency Department reception and waiting area will get a $2 million makeover that will make the area more welcoming, and improve the patient experience.

The MidCentral District Health Board gave the green light yesterday and the $1,976,000 of planned work is due to start later this month.

It will provide: triage rooms for waiting room and ambulance patients to be assessed in private; changing the layout of assessment areas to improve patient flow; build a warm and welcoming reception area and improve facilities for relatives of critical patients.

By improving the layout, clinical administration areas are being relocated in the front entrance area, for example, offices for medical staff and orderlies.

The work will be done within the existing building, and is scheduled to be completed in January 2018.

The aims of the new area will be to:

• Provide patient privacy for initial staff/patient discussions when they arrive.
• Allow staff to see patients while they are waiting for a clinician, thereby improving patient safety.
• By developing the initial triaging and assessment of patients there will be improved patient flow.
• Create a warm and welcoming environment that minimises patient and staff stress.
The improvements will see:

• New triage rooms provide acoustic and visual privacy for the initial patient assessments both from the waiting room and by ambulance.
• A centralised and safe reception desk for patients to report to on arrival, will also allow nurses to manage both the public waiting room and ambulance patients.
• A private room for relatives of critical patients will be provided.
• Improvements will be made to the sound acoustics and heating in the ED waiting room, also reducing wind issues.
• Other improvements will be made to the minor work station and procedure room to allow for better patient flow.

Contact: Communications Unit (06) 350-8945

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