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Consumer, Family & Whanau Team

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The Consumer, Family & Whānau Team is committed to working in partnership to enhance the service experience of people who access and are supported by MidCentral Mental Health & Addiction Services.
The team have very close links to service users, their families, whanau, treatment teams, including local, regional and national stakeholders in both the mental health and addiction sector. They bring a range of skills, knowledge, qualifications and lived experience of using mental health and addiction services.


Recovery and the principles which underpin it have become increasingly important to the provision of services.
“Recovery is being able to live a meaningful and satisfying life, as defined by each person in the presence or absence of symptoms. It is about having control over and input into your own life. Each individual, whānau or families’ recovery journey from mental health problems or illness, is a unique and deeply personal process.”
If you would like to offer any feedback or meet with any of the team, please do not hesitate to contact a member of the team.

The Team

Consumer Project Lead
The Consumer Lead for Te Whatu Ora MidCentral Community Mental Health & Addictions Service actively promotes recovery from the perspective of knowing how hard it can be, while knowing life can and does get better. The Consumer Lead provides systemic advocacy to the service and offers support to anyone using MidCentral Mental Health Services by walking alongside service users, their families and whānau through the service journey. Our consumer advisor is Chris Hocken

Contact Details

Kauri House
Community Health Village
Gate 12, Ruahine Street
Private Bag 11036
Palmerston North 4442
Phone (06) 350 8184
Family & Whānau Advisor
Families/whānau need support in negotiating their way through the experience of mental illness. The Whānau Ora Kaitautoko provides this support as well as to the Service User/tangata whaiora to meet their own needs as family/whānau with a family/whānau member experiencing mental distress & addictions.
Support is provided by:
  • Interpretation of information, and guidance to families/whānau to increase their participation in the service.
  • Assisting family/whānau members in determining their needs, and provide a key coordination role between Whanau and mental health services.  This includes education in the skills and strategies families/whanau must develop to help them through the experience, and to assist in the recovery of their family/whanau member and promote Whānau Ora (Family/whānau wellbeing).
  • Working in collaboration with family/whānau organisations to develop a strong family/whānau focus for the wider mental health sector.
  • Development of support systems for families/whanau across the continuum of care.
Our Whānau Ora Kaitautoko is Joanne Henare.

Contact Details

Palmerston North Hospital
Totara House
50 Ruahine Street
Private Bag 11036
Palmerston North
Phone (06) 350 8170

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Send a message to a patient at a MidCentral facility.

General information about Palmerston North Hospital.