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General Adult

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General Adult Mental Health & Addiction Services incorporate community mental health services in the Manawatu, Feilding, Tararua and Horowhenua as well as the Acute Inpatient Ward at Palmerston North Hospital.


Acute Inpatient (Ward 21)

The Acute Inpatient Service for Mental Health & Addictions Services are located in Ward 21 at Palmerston North Hospital off Heretaunga Street through Gate 2.
Services Provided
  • A High Needs Unit (HNU) which is a 6 bedded secure unit for those service users who require a higher level of treatment and observation. Service users nursed in this area must be sectioned under the Mental Health Act (MHA).
  • An acute unit which is an 18 bed unit that provides care for those service users in the acute stage, who are in need of a period of close observation or intensive support and or intervention where this is unable to be safely provided within a community setting.
  • The unit has a family/whanau room on site for visiting.
  • Within this unit there is a sensory modulation room and chill-out space. This room is used by Service Users who display levels of distress and anxiety which can be managed using sensory modulation.
  • Inpatient day activities through the occupational therapist the inpatient service users have access to.

Contact Us

Ward 21
Heretaunga St
(06) 350 8160


Community Teams

A multidisciplinary team of professionals from diverse disciplines who together provide comprehensive assessment and consultation to facilitate recovery where there is severe mental illness. 
Services provided
Clinicians who specialise in provision of assessment & treatment for people with suspected or diagnosed severe mental illnesses, mental disorders/diagnoses, inclusive of co-existing and dual diagnosis including addictions.
Provision of individual, group or family therapy, medication education and management, cognitive, behavioural and dynamic psychotherapy, education on mental health conditions.
Other psychological therapies can be offered based on recommendations of the multi-disciplinary-team e.g. Dialectical Behaviour Therapy (DBT).
Liaison for cultural assessment, specialist consultation, identification of strengths, support systems, co-ordination of treatment between several agencies and health providers crisis intervention, mental health rehabilitation, follow-up and outreach clinics, consultation and liaison services for other providers and community groups.
To provide a collaborative approach that delivers strengths based, recovery focused assessment and intervention, reflecting our commitment to Whanau Ora.


Assessment and treatment interventions are conducted in purposeful partnership with the service user, Family/Whanau/Significant Others
Care is delivered through a multidisciplinary approach, integrated working practices and also where appropriate, with other community agencies.
Share skills and knowledge between the services, service user and family/whanau/carers.
To support the service user to achieve their identified level of enhanced health and independence.
Self Determination
To respect and affirm cultural diversity and choice.
To abide by legislation, regulations, standards, codes and policies that reflect respect for the rights and responsibilities of the service, service users and their families/whanau.
Mental Health Services encourage consumer participation in the development of a treatment plan (Integrated Treatment Plan). The purpose of the Integrated Treatment Plan is to promote and achieve recovery, and empower consumers to take responsibility for accomplishing good health. Indicators and expectations for working through periods of unwellness are also identified.


This is a free service and is offered 24 hours a day, seven days a week. Telephone 0800 653 357. During business hours, each community mental health & addiction team offers a mental health & addiction emergency service in their area. Existing service users are encouraged to contact their key-worker in the first instance. 
Offices based at Palmerston North and Duke Street Feilding.

Please tell us what you think of our services.

Send a message to a patient at a MidCentral facility.

General information about Palmerston North Hospital.